Central Backup Service (HFS)

The Central Backup Service provides two separate backup solutions: •'Backup for personal computers and laptops (CrashPlan)' provides a simple to use backup solution, using the CrashPlan backup application. This is intended for single-user machines, such as desktops or laptops (not tablets or mobile devices), and backs up to the cloud. •'Backup for servers, shared machines and large data sets (Storage Protect)' is built around IBM’s Storage Protect (was Spectrum Protect) application and provides an on-premise backup of multi-user machines such as file servers, project servers, application servers and virtual infrastructures.

Service Type	Customer
What's this? The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed Lifecycle status	Live
What's this? The level of user activity at this point in the academic year. Business activity level	Normal
What's this? The regular period during which routine maintenance could take place. Maintenance window	( - )
What's this? Would making a change to the service today present too high a risk to the University? Restricted change period	No

Getting help

Support Contact	Service Desk 01865 (6)12345
Support Hours	08:30 - 17:00, Mon - Fri*
Out-of-hours Support	No
Portfolio Committee	Technology Portfolio
Service Sponsor	Fraser, Michael
Service Owner	Rendell, Sam
Product Owner
Service Manager	Rendell, Sam (CSS)