Telephony and unified communications (Chorus)
Telephony, Voicemail and Contact Centre.
|
Service Type
|
Customer |
|---|---|
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
|
Live |
|
The level of user activity at this point in the academic year.
Business activity level
|
Normal |
|
The regular period during which routine maintenance could take place.
Maintenance window
|
Tuesday (07:00 - 09:00) |
|
Would making a change to the service today present too high a risk to the University?
Restricted change period
|
No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support Hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours Support | For critical extensions only |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service Owner |
Spare, Jemima
|
| Product Owner | |
| Service Manager |
Mackie, Chris
|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via the 'Report a Telephony Problem' Service Request or call 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Charges are applicable for: academics, UAS, departments, colleges.