Remote desktop access
Provides the Virtual Private Network (VPN) and remote access to central facilities for UAS staff via the Connect Remote Desktop. The VPN is not always required for remote access. See the Help Site below for alternatives.
|
Service Type
|
Customer |
|---|---|
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
|
Live |
|
The level of user activity at this point in the academic year.
Business activity level
|
Less Busy |
|
The regular period during which routine maintenance could take place.
Maintenance window
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(07:00 - 09:00) |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
|
No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support Hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours Support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service Owner |
James, Alistair
|
| Product Owner | |
| Service Manager |
Saunders, Andy
|
* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Free to Oxford users.