Email and Collaboration Services (Nexus365)

The Collaboration Suite (Nexus365) service provides a suite of applications to help users work collaboratively. At the time of writing, this suite is made up of the following components as part of the University’s licence with Microsoft: • Email & Calendar • Teams and Groups • SharePoint online • Planning & Productivity Tools (Planner, Forms, Online Office suite, Bookings, etc.) • OneDrive for Business • Download Office applications - downloads on up to 5 PCs/Macs and mobile devices (smartphones or tablets) - Word, Excel, PowerPoint, etc.

Also included within our email provision are: Mailing Lists and Under-pinning mail components

Service Type	Customer
What's this? The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed Lifecycle status	Live
What's this? The level of user activity at this point in the academic year. Business activity level	Normal
What's this? The regular period during which routine maintenance could take place. Maintenance window	( - )
What's this? Would making a change to the service today present too high a risk to the University? Restricted change period	No

Getting help

Support Contact	Service Desk 01865 (6)12345
Support Hours	09:00 - 17:00, Mon - Fri*
Out-of-hours Support
Portfolio Committee	Technology Portfolio
Service Sponsor	Fraser, Michael
Service Owner	Spare, Jemima
Product Owner
Service Manager	Mackie, Chris